Texas depARTMENT OF PUBLIC SAFETY LINKS

hOW DO i OBTAIN MY CLUE REPORT?

​LexisNexis Risk Solutions Inc.
Attn: Customer Inquiry
P.O. Box 105295
Atlanta, GA 30348-5295
​800-456-6004
C.L.U.E. stands for comprehensive loss underwriting exchange and is a database that allows automobile and homeowners insurance providers to exchange information - without notice to you - about claims for loss of property.
Under the Fair and Accurate Credit Transaction Act (known as FACT or FACTA), you are entitled to receive one free C.L.U.E. Auto and C.L.U.E. Personal Property report every 12 months.
You can obtain your C.L.U.E report by LexisNexis Services at 800-456-6004. The LexisNexis site also tells you how to order a copy of the report through the mail or, easiest of all, view the report online. They are the providers of the report, and are the only company that discloses this report.
Here's a simple example of how the exchange system works:
  • On a monthly basis, insurance companies feed information about property loss claims, even inquiries about coverage, into a central database.
  • The database is maintained by an information vendor, not another insurance company.
  • If you file a claim for loss against your car insurance policy, for example, the insurance company adds this information to the national database.
  • If you compare insurance companies and apply for homeowners insurance or car insurance with another company, the new insurance company can access the central database and learn of your past claims.
  • The consumer report shows the new insurer information about any claims you filed under your previous insurer's policy. C.L.U.E. reports also include information about inquiries you made, even if a claims were never submitted or paid.
When you or your insurance company requests a C.L.U.E report, it will include all losses reported within the past seven years from the date of the request. The basic information given is the date of loss, loss type and amount paid, along with general information such as your insurance company name, policy number and claim number.